FAQ

Frequently Asked Questions

When Should I Arrive?

You should arrive 15 minutes before your scheduled appointment to sign waivers and go through orientation. If you arrive late, you may have time reduced to continue to keep to our schedule and following bookings from being impacted.

Do You Have A Cancellation Policy?

Once you've booked, that space is no longer available for others to book. Because of that, we cannot offer a refund.

Are We Really Locked Inside The Room?

Legally, in Texas we can’t lock you in a room. Instead we have to use a virtual lock to keep you “locked” in until you finish your objectives and stop a timer.

Will Other People Be In The Room With Us?

Our rooms are designed to hold a between 2 and 12 people, if you do not book the entire room there may be other guests in the same room with you. If you would like the room to yourself you can make it private by choosing “Private Event” when you make the booking.

I Have a Disability - Can I Still Play?

All of our games are wheelchair accessible. If you have a different disability that you are concerned about, please contact us prior to booking your tickets, we will do whatever we can to make your experience fun for you and your group.

I have an expired Groupon, can I still use it

No, we're sorry to say that all Groupons have expired by August 2015 and are no longer valid.

How Much Does It Cost?

The cost is per person per escape attempt, which is $28 plus Tax = $30.31 per person.

Is This Something Scary?

Most of our 10 escape rooms are not scary at all, however; escape experiences are designed to be challenging, fun and to get the blood pumping, so some escape rooms have content that may be considered scary or inappropriate for young guests. If in doubt please contact us and we will be glad to advise you.

Are There Age Limit and Supervision Requirements?

We recommend this activity for children age 13 and above due to the intellectual difficulty levels. If you have children between 6-12, our insurance requires 1 adult per 5 children. Groups with children under 6 will be required to book a private event.

All participants under the age of 18 must have a waiver signed by an adult who will be responsible for them and their actions. There must be at least one paying adult in any room with children under the age of 13.
All children MUST BE supervised at ALL times for safety reasons. Children 2 and under must be held or placed in a carrier at all times.

How Long Is An Escape Experience?

Each room has a maximum time limit of 60 minutes. How long you spend in the room will depend on your “escape skills”. Once everyone in your group arrives and signs the waiver you will be escorted to our orientation room. You will spend about 5 -10 minutes watching an orientation video and being briefed by one of our Game Masters. A little more time may be required if potty breaks are requested before starting your game :) After your time is up we will spend about 5-10 minutes (time permitted) with you answering questions you may have and taking your team photo.

Do You Accept Walk-Ins?

We do, however, we highly recommend booking in advance to guarantee the time and room you want.

Do You Give Any Discounts?

Yes, military and first responder discounts are available. Please show your ID.

Can I Have A Birthday Party At Escape Expert?

Absolutely. We have a boardroom that seats 15 and a corporate room for groups up to 100. Please contact us at info@escapeexpert.com or call us at (469)249-8588 to see how we can help make your day exceptional.

Can You Customize a Room For A Proposal?

Yes! We are such romantics here at Escape Expert!! Contact us to see how we can make your special day even a little more special!!

Frequently Asked Questions

Address: 2201 K Avenue, Suite A-200, Plano, TX 75074

Telephone: 469-249-8588

Email: info@escapeexpert.com

Corporate Bookings by Appointment Only

Public Bookings: Fri: 6p to 10p Sat: 1p to 10p Sun: 1p to 7p

11th Hour Escape: Sister Company: Mon-Thurs: 12pm to 10pm,

Fri-Sat 12pm to 11pm, Sun 12pm to 4pm

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